Outage in WorkOS
Elevated errors for Audit Logs
Resolved MinorIncident Report
Summary AI Generated
For approximately one minute between 20:39–20:41 UTC on October 1, 2026, the WorkOS Audit Logs API experienced elevated HTTP 500 errors and 408 timeouts, causing failures for some audit log event creation and export requests. The issue was triggered by an infrastructure change that increased database connections, and all requests returned to normal by 20:41 UTC. The incident was resolved within 44 minutes, with a fix applied to prevent recurrence; audit log events sent during the affected window may not have been recorded if the integration lacked retry logic.
We are currently investigating this issue.
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RESOLVED
2 days ago - at 10/01/2026 09:58PM
This incident has been resolved.
MONITORING
2 days ago - at 10/01/2026 09:20PM
Between 20:39 and 20:41 UTC on October 1, 2026, the Audit Logs API returned elevated errors (HTTP 500 and 408 timeouts) for roughly one minute. Some requests to create audit log events, and a small number of export requests, failed in this window. Requests have succeeded normally since 20:41 UTC. Other WorkOS products were not affected.
The incident was triggered by an infrastructure change that increased the number of connections to the database. We have found the cause and are putting a fix in place to prevent it from happening again. If your integration does not retry failed requests, events sent between 20:39 and 20:41 UTC may not have been recorded. We will keep monitoring and post an update once the fix is complete.
INVESTIGATING
2 days ago - at 10/01/2026 09:16PM
We are currently investigating this issue.
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