Outage in WorkRamp

Platform Outage

Resolved Major
November 15, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.
Components affected
WorkRamp Internal Application WorkRamp Academies (External Application)

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/16/2023 12:15AM

A solution has been put in place and the platform is functioning stably.

MONITORING about 2 years ago - at 11/15/2023 10:59PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 11/15/2023 10:23PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 11/15/2023 10:05PM

While we were accessing the backend impact of the original issue, the backend processes became congested and the platform unavailable again.

MONITORING about 2 years ago - at 11/15/2023 09:52PM

Our team has restored platform functions and are monitoring the backend impact.

INVESTIGATING about 2 years ago - at 11/15/2023 09:43PM

There is currently a platform outage where users will encounter a generic “Sorry, an error occurred.’ message. Our backend team is already investigating the issue and working on getting the platform back up and running.

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