Outage in Worldline

Technical issue causing refused transactions

Resolved Minor

October 28, 2025 - Started 6 months ago - Lasted 17 minutes
Official incident page

Incident Report

Please be informed that due to an ongoing technical issue Today, (28/10/2025) since 08:48 CET, some of your transactions may end in refusal status (2). We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/28/2025 08:38AM

Due to a technical issue, some of your transactions may have been set to a refused status (2) between 08:48 and 09:32 CET Today, (28/10/2025).

We confirm that as of 09:32 CET Today, (28/10/2025), normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

IDENTIFIED 6 months ago - at 10/28/2025 08:20AM

Please be informed that due to an ongoing technical issue Today, (28/10/2025) since 08:48 CET, some of your transactions may end in refusal status (2).

We are investigating the situation with the highest priority.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

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