Intermittent 3-D Secure Authentication partially unavailable

Please be informed that a perturbation impacting 3-D Secure authentication occurred between 16/10/2025 14:10 CEST and 17/10/2025 12:54 CEST.

As a result, during this time frame, some of your customers may have received an error message and their transaction may have ended in a status 0 (incomplete/invalid).

Depending on your account configuration:
- your customers may have returned to the previous page to reattempt the payment with a different payment method or
- the transaction may have been processed without 3-D Secure.

We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 14:10 CEST (from 16/10/2025). The issue has reoccurred after the temporary resolution. Many different acquirers and payment methods are impacted.

This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.

A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.

We appreciate your understanding of the matter.