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Outage in Worldline

3-D Secure Authentication partially unavailable

Resolved Minor
October 01, 2025 - Started 7 months ago - Lasted 1 day
Official incident page

Incident Report

We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 01-10-2025 03:30 AM CEST. This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We appreciate your understanding of the matter.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/02/2025 08:42AM

Please be informed that the technical issue regarding 3-D Secure authentication has been a false positive.

Previous notification on the issue can be disregarded.

Thank you for your understanding and we apologise for any inconvenience caused.

IDENTIFIED 7 months ago - at 10/01/2025 04:31AM

We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from
01-10-2025 03:30 AM CEST.

This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check.

A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly.

We appreciate your understanding of the matter.

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