Outage in Worldline

Technical issue causing incomplete or invalid transactions

Resolved Minor

August 25, 2025 - Started 8 months ago - Lasted 11 minutes
Official incident page

Incident Report

Please be informed that due to an ongoing technical issue on 25/08/2025 since 14:16 CEST, some of your transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/25/2025 01:05PM

Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 14:16 CEST and 14:50 CEST on 25/08/2025.

We confirm that as of 14:50 CEST on 25/08/2025, normal service has been resumed and your customers will now be able to make payments normally.

We also confirm that the issue has an external responsibility (independent of Worldline).

IDENTIFIED 8 months ago - at 08/25/2025 12:55PM

Please be informed that due to an ongoing technical issue on 25/08/2025 since 14:16 CEST, some of your transactions may be set to an incomplete or invalid status.

We are investigating the situation with the highest priority.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

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