Outage in Worldline

Technical issue causing incomplete or invalid transactions on mobiles

Resolved Minor

July 04, 2025 - Started 10 months ago - Lasted 3 days
Official incident page

Incident Report

Please be informed that due to an ongoing technical issue on 25/06/2025 since 09:03 CEST, some of your mobile transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/07/2025 12:14PM

Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 25/06/2025 09:03 and 07/07/2025 12:44 CEST.

We confirm that as of 12:44 CEST on 07/07/2025, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

IDENTIFIED 10 months ago - at 07/04/2025 11:56AM

Please be informed that due to an ongoing technical issue on 25/06/2025 since 09:03 CEST, some of your mobile transactions may be set to an incomplete or invalid status.

We are investigating the situation with the highest priority.

An update will be provided shortly.

We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

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