Outage in Worldline
Issues to perform maintenance operations (refunds) on transactions
Resolved MinorIncident Report
You may experience complications performing maintenance operations (e.g. refunds, captures) on some of your cross-channel transactions from 15:20 CEST (01/07/2025).
You can resubmit the affected maintenance requests later, once the issue will be resolved.
If you do not use cross-channel payments, please ignore this communication.
We also confirm that the issue has an external responsibility (independent of Worldline).
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/02/2025 06:08AM
Please be informed that you may have experienced complications performing maintenance operations (e.g., refunds, captures) on some of your cross-channel transactions on 01/07/2025 between 15:20 and 18:27 CEST.
You can resubmit the affected maintenance requests as the issue has been resolved since 01/07/2025 at 18:27 CEST.
If you do not use cross-channel payments, please ignore this communication.
We also confirm that the issue has an external responsibility (independent of Worldline).
IDENTIFIED
10 months ago - at 07/01/2025 02:48PM
You may experience complications performing maintenance operations (e.g. refunds, captures) on some of your cross-channel transactions from 15:20 CEST (01/07/2025).
You can resubmit the affected maintenance requests later, once the issue will be resolved.
If you do not use cross-channel payments, please ignore this communication.
We also confirm that the issue has an external responsibility (independent of Worldline).
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