Outage in Worldline

Service interruption with PayPal

Resolved Minor

November 18, 2025 - Started 5 months ago - Lasted about 3 hours
Official incident page

Incident Report

We would like to inform you about an ongoing issue with PayPal transaction processing as from 12:29 CET on 18/11/2025. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

Components affected

Worldline PayPal

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/18/2025 03:12PM

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via PayPal on 18/11/2025 between 12:29 and 13:10 CET.

We confirm that as of 13:10 CET on 18/11/2025, normal service has been resumed and your customers will now be able to make payments normally.

We also confirm that the issue has an external responsibility (independent of Worldline).

IDENTIFIED 5 months ago - at 11/18/2025 03:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/18/2025 12:34PM

We would like to inform you about an ongoing issue with PayPal transaction processing as from 12:29 CET on 18/11/2025.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

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