Outage in Worldline

Service interruption with BCMC

Resolved Minor

December 09, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We would like to inform you about an ongoing issue with BCMC transaction processing as from 13:06 CET on 09/12/2025. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

Components affected

Worldline Bancontact

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/09/2025 08:33PM

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Bancontact on 09/12/2025 between 13:06 and 20:53 CET.

We confirm that as of 20:53 CET on 09/12/2025, normal service has been resumed and your customers will now be able to make payments normally.

We regret the situation and any potential inconvenience.

IDENTIFIED 2 months ago - at 12/09/2025 05:52PM

We would like to inform you about an ongoing issue with BCMC transaction processing as from 13:06 CET on 09/12/2025.

We are investigating the situation with the highest priority. An update will be provided shortly.

We appreciate your understanding of the matter.

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