Outage in Worldline
Delayed settlements for Collect transactions
Resolved MinorIncident Report
Our systems have detected that the Collect transactions starting from 21/01/2026, 16:00 CET have not been settled correctly.
Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.
A dedicated team has been deployed to investigate the situation as a matter of urgency.
We will update you as soon as more information becomes available.
We regret any potential inconvenience and appreciate your understanding and patience.
Components affected
Worldline Financial clearing and settlement service (Collect)Need to monitor Worldline outages?
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 01/22/2026 10:44AM
Our systems have detected that the Collect transaction settlement file dated from 21/01/2026, 16:00 CET has been rejected.
We confirm that the settlement has been successfully resubmitted to the acquirer Today, (22/01/2026).
The proceeds of the transactions involved will be credited to your account 1 day later than usual.
We regret the situation and any potential inconvenience.
IDENTIFIED
24 days ago - at 01/21/2026 03:47PM
Our systems have detected that the Collect transactions starting from 21/01/2026, 16:00 CET have not been settled correctly.
Due to this, the funds associated with the transactions concerned will be credited to your account later than usual.
A dedicated team has been deployed to investigate the situation as a matter of urgency.
We will update you as soon as more information becomes available.
We regret any potential inconvenience and appreciate your understanding and patience.
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