Outage in Wyng

Some customers are unable to access some Experience Metrics

Resolved Minor
February 04, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Some customers are reporting an issue accessing Metrics sub-tabs. The issue is limited to a subset of customers, and does not affect accuracy of metrics or related event processing. Summary metrics continue to work normally. We are currently investigating the issue.
Components affected
Wyng Campaign Metrics and Reports
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 02/04/2025 06:09PM

This incident has been resolved.

INVESTIGATING 4 months ago - at 02/04/2025 02:31PM

Some customers are reporting an issue accessing Metrics sub-tabs. The issue is limited to a subset of customers, and does not affect accuracy of metrics or related event processing. Summary metrics continue to work normally. We are currently investigating the issue.

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