Outage in Xactus
Experian Refresh Reports Return a Subcode Error
Resolved MinorIncident Report
We've received reports that Experian Refresh requests are failing and giving a subcode error. Xactus staff has engaged Experian support for assistance.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/19/2025 01:27PM
Experian was able to reactivate the affected subcode to resolve the issue.
INVESTIGATING
9 months ago - at 07/19/2025 04:43AM
We remain engaged with Experian support to investigate and resolve the cause of this incident. Another update will be provided tomorrow by 11:00 AM EDT
INVESTIGATING
9 months ago - at 07/19/2025 01:05AM
We remain engaged with Experian support to investigate and resolve the cause of this incident.
INVESTIGATING
9 months ago - at 07/18/2025 08:41PM
We've received reports that Experian Refresh requests are failing and giving a subcode error. Xactus staff has engaged Experian support for assistance.
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