Outage in Xactus

Experian Refresh Reports Return a Subcode Error

Resolved Minor
July 18, 2025 - Started 15 days ago - Lasted about 17 hours
Official incident page

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Outage Details

We've received reports that Experian Refresh requests are failing and giving a subcode error. Xactus staff has engaged Experian support for assistance.
Components affected
Xactus Experian
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 07/19/2025 01:27PM

Experian was able to reactivate the affected subcode to resolve the issue.

INVESTIGATING 14 days ago - at 07/19/2025 04:43AM

We remain engaged with Experian support to investigate and resolve the cause of this incident. Another update will be provided tomorrow by 11:00 AM EDT

INVESTIGATING 15 days ago - at 07/19/2025 01:05AM

We remain engaged with Experian support to investigate and resolve the cause of this incident.

INVESTIGATING 15 days ago - at 07/18/2025 08:41PM

We've received reports that Experian Refresh requests are failing and giving a subcode error. Xactus staff has engaged Experian support for assistance.

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