Outage in Xactus
Elevated Experian Latency and Error Rate
Resolved MinorIncident Report
Xactus is experiencing elevated latency and errors with credit requests sent to Experian. These requests are being retried successfully. We have contacted Experian and are investigating the issue.
Components affected
Xactus ExperianTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/29/2025 07:07PM
This incident has been resolved. Requests to Experian that received an error response during the incident window have been resubmitted by Xactus.
MONITORING
7 months ago - at 09/29/2025 05:57PM
Experian latency and error rate have returned to normal. We are continuing to monitor the situation.
INVESTIGATING
7 months ago - at 09/29/2025 05:07PM
Experian confirmed their services are experiencing degradation and Experian is investigating the cause.
INVESTIGATING
7 months ago - at 09/29/2025 03:36PM
Xactus is experiencing elevated latency and errors with credit requests sent to Experian. These requests are being retried successfully. We have contacted Experian and are investigating the issue.
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