Outage in Xactus

TransUnion Credit Request Errors

Resolved Minor
December 18, 2025 - Started 7 days ago - Lasted about 4 hours
Official incident page

Incident Report

TransUnion is returning error responses to credit requests through Xactus. We are in contact with TransUnion to investigate.
Components affected
Xactus TransUnion

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 12/18/2025 10:48PM

The incident is resolved and credit requests to TransUnion are functioning as intended. We are working to resubmit all failed reports from this incident.

MONITORING 7 days ago - at 12/18/2025 09:08PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 12/18/2025 08:14PM

The issue has been identified and we are working to implement a fix.

INVESTIGATING 7 days ago - at 12/18/2025 07:24PM

TransUnion is returning error responses to credit requests through Xactus. We are in contact with TransUnion to investigate.

Latest Xactus outages

Equifax Errors - about 1 month ago
TransUnion Credit Request Errors - about 1 month ago
TransUnion UDx Alerts - about 1 month ago

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