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Outage in Xandr

Saved objects on Invest, Monetize, and Curate are not immediately displayed in the UI and API

Resolved Minor
October 03, 2023 - Started over 2 years ago - Lasted about 12 hours
Official incident page

Incident Report

We have identified the following issue::

  1. Component(s): Bidder UI, API, UI
  2. Impact(s):
    • Latency, timeouts and errors in API
  3. Not Impacted:
    • Ad Serving
    • Bidding
  4. Geolocation(s): Central Europe (FRA1), Asia Pacific (SIN3), North America - West Coast (LAX1), North America - East Coast (NYM2)

Status: Saving objects on Invest and Monetize will be delayed throughout the system including UI, API and saving objects to bidders. Our engineers are working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 10/04/2023 01:25AM

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

MONITORING over 2 years ago - at 10/03/2023 10:29PM

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

IDENTIFIED over 2 years ago - at 10/03/2023 09:33PM

UI/API latency has been resolved and it is possible to manage objects within the Xandr Platforms. Changes are in the process of propagating through the system with an expected completion in approximately 3 hours (23:59 UTC, Tuesday, October 3, 2023).

IDENTIFIED over 2 years ago - at 10/03/2023 06:58PM

UI/API latency has been resolved and it is possible to manage objects within the Xandr Platforms, but any changes may not take effect for up to 7 hours (02:00 UTC, Wednesday, October 4, 2023).

IDENTIFIED over 2 years ago - at 10/03/2023 01:02PM

We have identified the following issue:: Component(s): Bidder UI, API, UI Impact(s): Latency, timeouts and errors in API Not Impacted: Ad Serving Bidding Geolocation(s): Central Europe (FRA1), Asia Pacific (SIN3), North America - West Coast (LAX1), North America - East Coast (NYM2) Status: Saving objects on Invest and Monetize will be delayed throughout the system including UI, API and saving objects to bidders. Our engineers are working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.

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