Outage in Xandr

Newly uploaded video creatives not previewing in the UI

Resolved Minor
September 03, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating the following issue::

  1. Component(s): Creatives
  2. Impact(s):
    • Unable to preview creatives
    • Newly uploaded video creatives may be rejected by Audit (for not previewing)
  3. Not Impacted:
    • Ad Serving
    • Bidding
    • UI
    • API
  4. Geolocation(s): Global (Global)

Status: We will provide an update as soon as more information is available. Thank you for your patience.

Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/04/2024 06:36PM

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support. Please allow adequate time for creatives to receive audit approval, if rejected please resubmit for auditing

MONITORING 4 months ago - at 09/03/2024 04:40AM

We have patched the issue and are monitoring our systems closely. Please re-upload creatives which are still not previewing in the UI. We will provide an update as soon as the issue has been fully resolved.

INVESTIGATING 4 months ago - at 09/03/2024 03:40AM

We are currently investigating the following issue:: Component(s): Creatives Impact(s): Unable to preview creatives Newly uploaded video creatives may be rejected by Audit (for not previewing) Not Impacted: Ad Serving Bidding UI API Geolocation(s): Global (Global) Status: We will provide an update as soon as more information is available. Thank you for your patience.

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