Outage in Xandr

Delay in creative auditing due to SSL

Resolved Minor

January 23, 2025 - Started about 2 months ago - Lasted about 14 hours
Official incident page

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Outage Details

We have identified the following issue::

Component(s): Creative audit, Creative preview, Creative SSL audit
Impact(s):
- Unable to preview creatives
- Delay in ssl audit times
- Delays in creative audit times. Please ensure that your creatives are over SLA before submitting a ticket to our support team. If you are in need of an urgent audit, we encourage you to use our priority audit option
Not Impacted:
- Ad Serving
- Bidding
- UI
- API
Geolocation(s): Global (Global)

Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/24/2025 05:13AM

The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.

MONITORING about 2 months ago - at 01/23/2025 06:12PM

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

IDENTIFIED about 2 months ago - at 01/23/2025 03:46PM

We have identified the following issue:: Component(s): Creative audit, Creative preview, Creative SSL audit Impact(s): Unable to preview creatives Delay in ssl audit times Delays in creative audit times. Please ensure that your creatives are over SLA before submitting a ticket to our support team. If you are in need of an urgent audit, we encourage you to use our priority audit option Not Impacted: Ad Serving Bidding UI API Geolocation(s): Global (Global) Status: Our engineers are actively working towards a resolution, and we will provide an update as soon as possible. Thank you for your patience.

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