Outage in Xandr

Large Video Files fail to save - Asia Pacific and West Coast (SIN3 - LAX1)

Minor

March 13, 2025 - Started about 11 hours ago
Official incident page

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Outage Details

We are currently investigating the following issue: some video creatives with a large size are failing the scans and therefore can't be saved.:

Component(s): Creative uploads
Impact(s):
- Unable to save/edit objects
- Unable to upload or preview creatives
Not Impacted:
- Ad Serving
- Bidding
Geolocation(s): North America - West Coast (LAX1), Asia Pacific (SIN3)

Status: We will provide an update as soon as more information is available. Thank you for your patience.

Latest Updates ( sorted recent to last )

MONITORING about 8 hours ago - at 03/13/2025 01:24PM

We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.

IDENTIFIED about 10 hours ago - at 03/13/2025 10:53AM

We have identified the cause of the issue, and our engineers are actively working towards a resolution. We will provide an update as soon as possible. Thank you for your patience.

INVESTIGATING about 11 hours ago - at 03/13/2025 09:46AM

We are currently investigating the following issue: some video creatives with a large size are failing the scans and therefore can't be saved.: Component(s): Creative uploads Impact(s): Unable to save/edit objects Unable to upload or preview creatives Not Impacted: Ad Serving Bidding Geolocation(s): North America - West Coast (LAX1), Asia Pacific (SIN3) Status: We will provide an update as soon as more information is available. Thank you for your patience.

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