Outage in Xendit

DANA eWallet & QR Codes Disruption

Resolved Minor
April 05, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear customers, We have been informed by our eWallet partner that end-users are unable to login and create payments for their DANA transactions. Impact: - Charge request for DANA can be created, but end-user will be unable to complete payment and will receive an error Our partner has acknowledged the issue and is working on the fix
Components affected
Xendit Dana Xendit QR Codes
Latest Updates ( sorted recent to last )
IDENTIFIED over 2 years ago - at 04/05/2022 02:31PM

Dear customers,

We have been informed by our eWallet partner that the service for DANA ewallet and QR Codes is currently facing disruption.

Impact:
- DANA payment creation & charge request will receive intermittent errors
- QR Codes payment creation will receive intermittent errors
- End-users are unable to complete payment to DANA and will receive an error

Our partner has acknowledged the issue and is working on the fix

INVESTIGATING over 2 years ago - at 04/05/2022 01:28PM

Dear customers,

We have been informed by our eWallet partner that end-users are unable to login and create payments for their DANA transactions.

Impact:
- Charge request for DANA can be created, but end-user will be unable to complete payment and will receive an error

Our partner has acknowledged the issue and is working on the fix

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