Delay in Payments Processing

Dear customers,

We have completed the reconciliation for the following products:
- Payouts/Disbursements
- XenPlatform Sub-account creation
- XenPlatform Fee Rules
- Top Ups and Withdrawals
- Remittance Payouts
- Virtual Account Payments
- Retail Outlets Payments*
*for Retail Outlet Indomaret, affected transactions will be reconciled tomorrow morning following regular Indomaret reconciliation

We apologize for the inconvenience caused and we will share more details about the incident via post-mortem.

Dear customers,

We have completed the reconciliation for the following products:
- Payouts/Disbursements
- XenPlatform Sub-account creation
- Top Ups and Withdrawals
- Remittance Payouts
- Retail Outlets*
*for Retail Outlet Indomaret, affected transactions will be reconciled tomorrow morning following regular Indomaret reconciliation

Our teams are continuing to focus to reconcile remaining affected products, mainly Virtual Account Payments.
We will share more update when we have one

Dear customers,

We have completed the reconciliation for the following products:
- Payouts/Disbursements
- XenPlatform Sub-account creation
- Top Ups and Withdrawals
- Remittance Payouts

Our teams are in all hands to reconcile remaining affected products.
As informed previously, reconciliation completion will take approximately 4-24 hours, starting from 12:00pm GMT+7

Dear customers,

All APIs and payments processing are operating normally starting 11:09am GMT+7 and system stability has been achieved.

Our teams are all in to focus on reconciliation processes to reconcile affected data.
Reconciliation process will take approximately 4-24 hours.
We will share update as we are progressing on reconciliation.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Dear customers,

Urgent maintenance has been conducted since 10:15am GMT+7, but the maintenance is taking longer than expected
We are targeting the maintenance will be completed in less than 1 hour, or sooner

We apologized for the inconvenience caused

[Urgent Maintenance ahead]
Dear customers,

After all options have been attempted, affected services have not recovered yet
We are going to implement an urgent maintenance that can potentially cause degraded services or downtime starting at 10:15am GMT+7 for a maximum of approximately 15 minutes
During this time, APIs may return 5xx errors that are safe to be retried and payments processing will be delayed

We apologize for the inconvenience caused as the maintenance is necessary to recover the incident

Dear customers,

We are detecting delay in withdrawal processes
Our teams are investigating the issue

Dear customers,

We are noticing some Remittance Payouts processing will be delayed during this moment

Our teams are investigating the issue

Dear customers,

Some payouts / disbursements processing may experience delay during this moment

Our teams are investigating the issue

Dear customers,

We are noticing a degraded experience / delay in payment processing as follow:
- Virtual Account creation for some banks will be PENDING
- Alfamart creation from Checkout/Invoice will be PENDING

Our teams are investigating the issue