Outage in Xendit

Card Tokenization and 3DS authentication Disruption in Test Mode

Resolved Minor
May 16, 2024 - Started 4 months ago - Lasted about 12 hours
Official incident page

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Outage Details

Dear Customer, We have detected an intermittent issue in the credit card services in TEST mode Impact You may get a response with the status FAILED upon sending a request to create a token and 3DS authentication using a credit card in TEST mode We are currently working to resolve the issue and will keep this page updated as we learn more about the service availability from them. We apologize for any inconvenience it may cause to you and thank you for your patience. If you need further assistance, please reach us at help@xendit.co. Thank you for your understanding and cooperation. Regards, Xendit Customer Support
Components affected
Xendit Cards
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 05/16/2024 03:46PM

This incident has been resolved.

INVESTIGATING 4 months ago - at 05/16/2024 04:03AM

Dear Customer,

We have detected an intermittent issue in the credit card services in TEST mode

Impact
You may get a response with the status FAILED upon sending a request to create a token and 3DS authentication using a credit card in TEST mode

We are currently working to resolve the issue and will keep this page updated as we learn more about the service availability from them.

We apologize for any inconvenience it may cause to you and thank you for your patience.

If you need further assistance, please reach us at help@xendit.co. Thank you for your understanding and cooperation.

Regards,
Xendit Customer Support

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