Outage in Xendit

Over-The-Counter ALFAMART Indonesia Disruption

Resolved Minor
October 31, 2024 - Started 24 days ago - Lasted 25 minutes
Official incident page

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Outage Details

Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ALFAMART payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ALFAMART cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
Components affected
Xendit Alfamart
Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/31/2024 12:04PM

Dear Customers,

This incident has been resolved.

Sincerely,
Xendit customer service

IDENTIFIED 24 days ago - at 10/31/2024 11:58AM

Dear Valued Customers,

We have detected issues with Over-The-Counter (OTC) ALFAMART payments due to disruption on our partner's end.

Impact:
- The created Over-The-Counter (OTC) ALFAMART cannot be paid
- The successful Over-The-Counter (OTC) payment will take longer to process
- Merchants will still be able to create/update Over-The-Counter (OTC) payment codes

We are investigating and will keep this page updated as we hear news from our partner.

In the meantime, we recommend that you take the following actions to mitigate disruption during this incident:
- Advise your payers to use other payment channels



Sorry for the inconvenience caused.

Sincerely,
Xendit customer service

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