Outage in Xendit
Isolated API Connection Disruptions
Resolved MinorIncident Report
Dear customers,
We received reports from customers who are using Alicloud as Cloud Provider that they are not able to connect to Xendit APIs.
Please provide the following information to Xendit's representative:
1. Location of your servers: eg. Indonesia/ Jakarta in AliCloud datacenter - zone A
2. Public IP address of your server
3. Result of following command - for at least 10minutes and provide screenshot mtr api.xendit.co
4. Result of command nslookup api.xendit.co
5. Result of nc command nc -vvz 104.19.160.99 443
We will help to investigate accordingly.
Separately, kindly escalate to your respective Cloud Provider Alicloud to check on their end.
Xendit's system remains operational for merchants who are not using Alicloud.
Components affected
Xendit Cards Xendit eWallets Xendit Virtual Accounts Xendit Retail Outlet Xendit Recurring Payments Xendit Payouts Xendit xenPlatform Accounts Xendit Direct Debit Xendit Invoice Xendit PayLater Xendit QR Codes Xendit xenPlatform TransfersNeed to monitor Xendit outages?
- Monitor all your external dependencies in one place
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/28/2024 10:53AM
Dear customers,
We are seeing healthy traffic for affected Alicloud merchants for the past 1 hour of monitoring.
The incident has been resolved.
MONITORING
over 1 year ago - at 11/28/2024 10:00AM
Dear customers,
Affected merchants who are using Alicloud have reported that the issue has recovered at 4:20pm GMT+7.
Xendit did not perform any changes prior and during the incident as other merchants who are using other cloud providers remains operational.
INVESTIGATING
over 1 year ago - at 11/28/2024 09:06AM
Dear customers,
We received reports from customers who are using Alicloud as Cloud Provider that they are not able to connect to Xendit APIs.
Please provide the following information to Xendit's representative:
1. Location of your servers: eg. Indonesia/ Jakarta in AliCloud datacenter - zone A
2. Public IP address of your server
3. Result of following command - for at least 10minutes and provide screenshot mtr api.xendit.co
4. Result of command nslookup api.xendit.co
5. Result of nc command nc -vvz 104.19.160.99 443
We will help to investigate accordingly.
Separately, kindly escalate to your respective Cloud Provider Alicloud to check on their end.
Xendit's system remains operational for merchants who are not using Alicloud.
Latest Xendit outages
VIRTUAL_ACCOUNT MANDIRI Indonesia Disruption - about 3 hours ago
Over-The-Counter INDOMARET Indonesia Disruption - about 13 hours ago
VIRTUAL_ACCOUNT BNI Indonesia Disruption - about 13 hours ago
DIRECT_DEBIT MAYBANK2U Malaysia Disruption - about 13 hours ago
DIRECT_DEBIT MAYBANK2U Malaysia Disruption - about 15 hours ago
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