Outage in Xendit

Ewallet GCASH Philippines Disruption

Resolved Minor

December 21, 2024 - Started over 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

Dear Valued Customers, We have detected issues with PH GCash Ewallets payments due to a disruption on our partner's end. Impact: - We are seeing intermittent SMS OTP delay on the end customer's app when trying to make a payment - Payment completion time might be slower than usual We have raised the issue with the partner and will keep this page updated as we learn more and restore the service. Sincerely, Xendit customer service

Components affected

Xendit Gcash

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/21/2024 10:31PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 12/21/2024 12:53PM

Dear Valued Customers,

We have detected issues with PH GCash Ewallets payments due to a disruption on our partner's end.

Impact:
- We are seeing intermittent SMS OTP delay on the end customer's app when trying to make a payment
- Payment completion time might be slower than usual

We have raised the issue with the partner and will keep this page updated as we learn more and restore the service.

Sincerely,
Xendit customer service

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