Outage in Xero
AU: Customers are experiencing errors when using Activity Statement Prefill
Resolved MinorIncident Report
Summary AI Generated
Australian Xero customers experienced errors when attempting to use the Activity Statement Prefill feature, with the issue lasting approximately 7.4 hours. The root cause originated on the ATO's end, though customers retained the ability to manually file Activity Statements throughout the incident. The ATO implemented a fix which resolved the issue, restoring normal prefill functionality.
We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/08/2026 07:07AM
The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.
MONITORING
7 days ago - at 09/08/2026 06:41AM
The ATO have implemented a fix and we are currently monitoring the results.
IDENTIFIED
7 days ago - at 09/08/2026 03:58AM
We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.
IDENTIFIED
7 days ago - at 09/07/2026 11:46PM
We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.
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