Outage in Yext

Slightly elevated error rates across the Yext Platform

Resolved Major

December 15, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating outages across the entire Yext platform we believe are related to an ongoing Cloudflare incident (https://www.cloudflarestatus.com/incidents/z07jsxj4vvzv).

Components affected

Yext Pages Serving Yext Live API Yext Customer Portal Yext Platform API (Knowledge and Administrative)

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 12/16/2023 12:17AM

This incident has been resolved.

MONITORING about 2 years ago - at 12/15/2023 10:43PM

We have observed a decrease in errors in our own telemetry, and Cloudflare has updated their incident to indicate they believe a fix has been put in place.

We will continue to monitor for any regressions.

INVESTIGATING about 2 years ago - at 12/15/2023 10:21PM

From our initial investigation, we believe these issues are affecting less than 1% of requests in the Yext Platform. We will continue to monitor the situation and update if anything changes with that measurement.

INVESTIGATING about 2 years ago - at 12/15/2023 10:12PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 12/15/2023 10:12PM

We are currently investigating outages across the entire Yext platform we believe are related to an ongoing Cloudflare incident (https://www.cloudflarestatus.com/incidents/z07jsxj4vvzv).

Latest Yext outages

Delayed Analytics Ingestion - 4 days ago

Missing Google Analytics data for early 2024 - 16 days ago

Errors in Relate Portal - about 1 month ago

Yext Platform Errors - about 2 months ago

Hearsay Errors - about 2 months ago

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