Subscription updates paused for all accounts, and missing features in reseller accounts

This incident is resolved.

All new services that were added during the course of this incident have been fully activated. The system is functioning normally at this time. We will continue to monitor the situation.

We have now restored all of the Listings that may have gone missing or ended up in an opted out state because of this incident. We are now working to ensure that all new services that were added during the course of this incident are fully activated in the Yext system. We will update when that has been completed, expected to be later tonight (US Eastern Time).

We are continuing to work toward restoring lost services. At this point, we have resolved all effects on any non-reseller clients of Yext. We are making progress on restoring services for affected reseller clients; the current expectation is that the vast majority of such lost services should be restored by this evening US Eastern Time.

We are continuing to work toward restoring lost services.

We are pausing remediation work for the night (US Eastern Time). At this point, all new subscription updates should be reflected as normal. However, some reseller accounts and subaccounts may still see missing features in their Customer Portal or missing Listings or Listings in an unexpected opted out state.

We shall resume remediation work and further updates in the morning US Eastern Time.

We continue to work towards returning the system to normal operation.

Most updates to subscriptions are now being processed as usual, and most updates from the past day have now been applied.

Reseller subaccounts should also now see all subscribed services when logged in to their Customer Portal, though some accounts may see their Listings in an unexpected "opted out" state. We are continuing to work on restoring those to their usual state.

We shall continue to provide further updates as they become available.

We continue to work towards applying a fix to allow subscriptions processing to continue. We shall continue to provide updates as they become available.

We continue to work towards applying a fix to allow subscriptions processing to continue. We shall continue to provide updates as they become available.

We are currently applying a fix to allow subscriptions processing to continue. We will provide an update in 1 hour.

We are continuing to work toward returning the system to normal functioning.

We are continuing to work toward returning the system to normal functioning.

We have determined that other handling of subscription state changes, including signups for new services, is currently paused across all clients, not just resellers. We are continuing to work to return the system to normal functioning.

We have determined that access to the legacy "v1" API has not been affected. We are continuing to work on restoring all accounts to their expected state.

We are also investigating whether access to the legacy "v1" API has been disabled for all accounts and are working on restoring that access as well.

We have identified the cause of the missing features and are now working to restore all accounts to their expected state.

We are investigating reports that many subaccounts of our resellers are missing access to features when they log in to their Yext customer portal.