Outage in Yext

Query Rules Incorrectly Applied to some Search Experiences

Resolved Minor
August 02, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Some search experiences that received a configuration update after 4pm EST on August 1st that contained a "Search Term Contains All" query rule, would have that query rule applied to all search queries instead of those queries that matched the rule. A patch has already been deployed and we are monitoring the system to ensure behavior returns to normal.
Components affected
Yext Answers Serving

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/02/2024 07:18PM

Our query rule behavior has returned to normal

MONITORING over 1 year ago - at 08/02/2024 04:27PM

Some search experiences that received a configuration update after 4pm EST on August 1st that contained a "Search Term Contains All" query rule, would have that query rule applied to all search queries instead of those queries that matched the rule.

A patch has already been deployed and we are monitoring the system to ensure behavior returns to normal.

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