Outage in Yext

Search Experiences returning no results for some EU customers

Resolved Minor
October 16, 2024 - Started 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We are investigating reports of no results being returned from some EU customers.
Components affected
Yext Answers Serving
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/16/2024 07:31PM

This incident has been resolved.

IDENTIFIED 2 months ago - at 10/16/2024 12:59PM

We have identified an issue in a specific node in our serving cluster and removed the node from the cluster. We are confirming that serving has returned to normal for search responses while we continue to resolve the underlying issue.

INVESTIGATING 2 months ago - at 10/16/2024 10:33AM

We are investigating reports of no results being returned from some EU customers.

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