Outage in Yext

Widespread Analytics Platform Failures due to Snowflake Outage in US Source Region

Resolved Major

October 20, 2025 - Started 6 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are investigating reports of elevated error rates in the Scout Real Time Scan API.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/20/2025 10:30PM

This incident is resolved.

MONITORING 6 months ago - at 10/20/2025 06:29PM

We are continuing to monitor system performance as a result of the ongoing incident with Snowflake

MONITORING 6 months ago - at 10/20/2025 02:56PM

Our automated monitoring checks have recovered. We are continuing to monitor Snowflake's status for updates. Some analytics queries may still be slower than usual.

IDENTIFIED 6 months ago - at 10/20/2025 01:48PM

The ongoing Snowflake Incident is causing impacts on the Yext Analytics platform and systems that rely upon it, such as the Scout Interactive API. https://status.snowflake.com/incidents/gvmvnx7lyxjj

We are monitoring Snowflake's ongoing incident and will provide updates as we can.

INVESTIGATING 6 months ago - at 10/20/2025 01:42PM

We are investigating reports of elevated error rates in the Scout Real Time Scan API.

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