Scout Reporting Inaccurate Data

All impacted customers have been re-scanned and scanning operations have returned to normal.

Our mitigation efforts have succeeded in allowing scans to get correct data and we are no in progress re-processing all accounts that had scanning delayed due to the incident.

We will provide another update once all accounts have gotten into a good state.

We are continuing to work through mitigations to return to normal scanning operations.

As of this morning all bad scans between 12/3 and 12 PM EST 12/10 have been purged from the system.

Once we are able to fully mitigate the issue, we will re-scan all impacted customers.

We have deployed a mitigation that has re-enabled accurate data in our real time scan api.

We have are testing mitigations for bulk customer scans and will purge the bad data from customer accounts once we have a mitigation in place.

We are continuing to investigate the issue.

We are investigating reports of inaccurate data in some customer accounts with scans run on or after December 3rd.