Outage in Yext
Incorrect profile changes appearing in Supervision
Resolved MajorIncident Report
Summary AI Generated
Yext experienced a major incident where incorrect profile changes were appearing in the Supervision system and being displayed to end users. The issue caused profile data mismatches across the platform for 9.2 hours. The problem was resolved by reprocessing all profiles, cleaning up erroneous alerts and change requests, and allowing the system to fully synchronize updated data.
We are investigating reports that incorrect profile changes are appearing in Supervision and to end users. Our team is actively looking into this and will share updates as soon as they are available.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 02/26/2026 01:20AM
This incident has been resolved.
MONITORING
2 days ago - at 02/26/2026 12:33AM
All profiles have now fully synchronized, and profile data is up to date across the system. We will continue to monitor to ensure everything remains stable.
IDENTIFIED
2 days ago - at 02/25/2026 06:53PM
All profiles have been reprocessed, and updates are now flowing through the system. Data will continue to refresh as synchronization completes.
IDENTIFIED
2 days ago - at 02/25/2026 04:40PM
We have identified the cause of the profile mismatches and confirmed that the issue is no longer ongoing.
Our team is now working on cleaning up any alerts or profile change requests that were generated as a result. We will continue to monitor the situation to ensure everything is functioning as expected.
INVESTIGATING
2 days ago - at 02/25/2026 04:09PM
We are investigating reports that incorrect profile changes are appearing in Supervision and to end users. Our team is actively looking into this and will share updates as soon as they are available.
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