Outage in YNAB

Scotiabank: Connection and Transaction Issues

Resolved Minor
June 11, 2025 - Started 4 months ago - Lasted 8 days
Official incident page

Incident Report

We're investigating a spike in connection issues and transactions not importing for Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
Components affected
YNAB MX YNAB Plaid

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/19/2025 08:37PM

After monitoring Scotiabank’s connection for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!

MONITORING 4 months ago - at 06/16/2025 04:28PM

Our Direct Import provider has resolved the issue with Scotiabank. Please remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, so if you need more help after removing and re-adding the connection, write to help@ynab.com!

IDENTIFIED 4 months ago - at 06/12/2025 04:25PM

We've identified the issue’s cause and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.

INVESTIGATING 4 months ago - at 06/11/2025 02:57PM

We're investigating a spike in connection issues and transactions not importing for Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!

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