Degraded performance for some services (recurring campaigns, dashboards)

The incident has been fully resolved and you should be able to use our services.

We understand the impact this incident may have had on your operations, and we apologize for any inconvenience caused.

If you have any concerns or encounter any unexpected issues, please do not hesitate to contact our support team. We are here to assist you and ensure a smooth experience moving forward.

Our engineering team has deployed a fix to resolve the issue and is actively monitoring the results. Recurring campaigns scheduled for the 12pm batch (UTC) have been published. Further updates will be provided as our team works towards restoring normal service.

Our engineering team has identified the cause of the ongoing issue which is due to a third-party outage. They're working on a mitigation plan.
Recurring campaigns scheduled for the 12pm batch (UTC) have a publication delay. Recurring campaigns scheduled for the 1pm batch (UTC) have been published.
We appreciate your patience as we work towards resolving the situation. Further updates will be provided as our team works towards restoring normal service.

We are currently experiencing degraded performance for:

1. Recurring campaigns which may result in delayed publication
2. Dashboards which may result in longer loading time

Our engineering team is actively investigating the issue and working to improve the performance as quickly as possible.

While the degraded performance may impact your experience, rest assured that we are prioritizing the resolution to provide a smoother and more reliable service. Our team is committed to restoring normal performance and ensuring a seamless user experience.

We will provide regular updates on this page to keep you informed about the progress of the incident. Please bear with us as we work diligently to address the performance issues and deliver the level of service you expect.

Thank you for your understanding and cooperation. We appreciate your continued support as we work towards resolving the degraded performance and enhancing your overall experience.