Outage in Yotpo Loyalty & Referrals

Loyalty Liability report shows wrong numbers for some merchants

Resolved Minor
March 05, 2025 - Started 7 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Overall Description of the issue and Affected Services: The liability report might show a wrong outstanding points number for some merchants Start Time: 10:30 AM UTC Business Impact: - Wrong outstanding points amount in the liability report for some merchants We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 03/05/2025 06:18PM

This incident has been resolved.

IDENTIFIED 7 days ago - at 03/05/2025 10:48AM

Overall Description of the issue and Affected Services:

The liability report might show a wrong outstanding points number for some merchants

Start Time:
10:30 AM UTC

Business Impact:
- Wrong outstanding points amount in the liability report for some merchants

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team

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