Outage in Yotpo Subscriptions
Points Not Awarded for Segment-Restricted Earning Rules
Resolved MajorIncident Report
We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected.
Start time: 10:30 UTC (30 June 2026)
Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 06/30/2026 12:07PM
The incident has been resolved.
Any missed earning rule executions will be automatically retried, and the corresponding points will be awarded accordingly.
End time: 12:00 UTC
If you continue to experience any issues, please don't hesitate to contact our Support team through chat.
IDENTIFIED
18 days ago - at 06/30/2026 11:30AM
We are currently investigating an issue where earning rules restricted by segments are not awarding points as expected.
Start time: 10:30 UTC (30 June 2026)
Our R&D team has identified the root cause and is actively working on a fix. We understand the impact this may have and are prioritizing resolution. We will provide another update as soon as more information becomes available.
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