Outage in Yotpo

Email Campaigns Template Editor – Loading Issue

Resolved Major

August 28, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue where some users might experience a white page when trying to load the Email Campaigns template editor. The editor continues to load as expected from Flows and Email Templates. Our R&D team is actively working on identifying the cause, and updates will be shared here as they become available.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 08/28/2025 01:32PM

This incident has been resolved, and the Email Campaigns template editor is now working as expected.

Thank you for your patience while this was being addressed.

IDENTIFIED 5 months ago - at 08/28/2025 12:32PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 5 months ago - at 08/28/2025 12:21PM

We are investigating an issue where some users might experience a white page when trying to load the Email Campaigns template editor.

The editor continues to load as expected from Flows and Email Templates.

Our R&D team is actively working on identifying the cause, and updates will be shared here as they become available.

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