Outage in Yotpo

Yotpo L&R - Merchants cannot manually adjust the points of the customers

Resolved Minor
November 20, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Merchants cannot manually adjust the points of the customers (via adjust points button in the customer profile). Start Time: 2025-11-19 19:00:00 UTC We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue. As a workaround, please reach out to support so they can manually adjust the points. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/20/2025 09:06AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 11/20/2025 07:47AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/20/2025 07:46AM

Merchants cannot manually adjust the points of the customers (via adjust points button in the customer profile).

Start Time:
2025-11-19 19:00:00 UTC

We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.

As a workaround, please reach out to support so they can manually adjust the points.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team

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