Outage in Yotpo
Yotpo L&R - Shopify checkout widget is not loading
Resolved MinorIncident Report
Summary AI Generated
The Yotpo rewards widget failed to load on Shopify checkout pages, preventing shoppers from seeing or redeeming loyalty rewards during the checkout process. The incident lasted 3.3 hours and was resolved by the R&D team, with the checkout widget returning to normal functionality.
Shopify checkout widget is not loading
We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout.
Start Time:
2026-05-17 13:00:00 UTC
Business Impact:
- Shoppers may not see or redeem loyalty rewards at checkout until this is fixed
We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.
The Yotpo Support Team
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/18/2026 06:10AM
This issue has been resolved. The checkout widget should load normally on Shopify checkout again.
Start Time:
2026-05-17 13:00:00 UTC
Start Time:
2026-05-18 05:47:00 UTC
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.
The Yotpo Support Team
INVESTIGATING
4 days ago - at 05/18/2026 02:53AM
Shopify checkout widget is not loading
We are investigating reports that the Yotpo rewards widget is not loading on Shopify checkout.
Start Time:
2026-05-17 13:00:00 UTC
Business Impact:
- Shoppers may not see or redeem loyalty rewards at checkout until this is fixed
We apologize for the inconvenience caused. Our R&D team is already working on fixing this issue.
If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.
The Yotpo Support Team
Latest Yotpo outages
Yotpo Service Disruption notice - 3 days ago
Yotpo Service Degradation | May 8, 2026 - 14 days ago
Login Failure: Users redirected to error page after authentication (“Looks like something has gone wrong”) - 28 days ago
Customers tab on the Loyalty admin does not show any data - about 1 month ago
Some users may experience login issues and be redirected to an error page - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
