Outage in YouScan

Problems with data collection

Resolved Major

February 24, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We're experiencing issues processing collected mentions and saving them to customer topics.

Components affected

YouScan Data ingestion

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/24/2025 09:35AM

This incident has been resolved.

MONITORING about 1 year ago - at 02/24/2025 06:45AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 02/24/2025 06:28AM

We're experiencing issues processing collected mentions and saving them to customer topics.

Latest YouScan outages

Delays in mentions processing - 6 days ago

Delays in new mentions processing - about 1 month ago

Problems when creating topics - about 2 months ago

Delays in new mentions processing - about 2 months ago

Delay in mentions processing - about 2 months ago

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