Outage in Yousign
Slowdown on processor
Resolved MajorIncident Report
Summary AI Generated
Yousign experienced a ~1.7-hour major incident affecting Advanced Electronic Signature (AES) identity verification and the standalone Identity Verification service, caused by instability on their third-party identity verification provider's infrastructure. Most verification requests were either failing or stuck in a pending state, with only a minority completing successfully. The provider stabilized their systems, and the incident was fully resolved after gradual restoration to normal operation.
We're actually experiencing a slowdown of processing time for Advanced Electronic Signature identity verification and standalone Identity Verification service. We are actively working with our Identity Verification provider to understand the root cause and restore service as soon as possible.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/14/2026 11:50AM
This incident has been resolved.
MONITORING
6 days ago - at 09/14/2026 11:31AM
Our provider has stabilised their systems and we are now observing a gradual return to the nominal situation. We are still actively monitoring.
IDENTIFIED
6 days ago - at 09/14/2026 10:42AM
Our identity verification provider has confirmed an issue at their side leading to instabilities. Although some identity verification requests are successful, the majority is either failing (for AES) or stuck in a pending status. We are actively monitoring the situation and communicate directly with our provider to bring the situation back to normal as soon as possible.
INVESTIGATING
6 days ago - at 09/14/2026 10:08AM
We're actually experiencing a slowdown of processing time for Advanced Electronic Signature identity verification and standalone Identity Verification service. We are actively working with our Identity Verification provider to understand the root cause and restore service as soon as possible.
Latest Yousign outages
[Degradation] Qualified Electronic Signature (QES) with identification – intermittent failures - 18 days ago
Identity verification delay - 20 days ago
v2 and v3 service degradation - about 1 month ago
V3 - Delay on Qualified eSignatures (QES) - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
