Outage in YSoft SAFEQ Cloud
DE Data Center: Printing, Scanning and Authentication issues
Resolved Minor
September 02, 2026 - Started 15 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
**YSoft SAFEQ Cloud experienced a partial outage in the DE Data Center on September 2, 2026, lasting approximately 1.7 hours, affecting printing, scanning, and authentication services.** The root cause was a single VM failure within the cluster, which required cluster recovery and node restoration, with users experiencing elevated latency during the recovery phase. The service was fully restored and returned to normal operation, with active monitoring confirmed at resolution.
We are investigating alerts that we have received, and Printing, Scanning and Authentication in DE Data Center may have a partial outage.We will keep you informed as soon as we know more.Updates will follow on this channel.
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Latest Updates ( sorted recent to last )
INVESTIGATING
15 days ago - at 09/02/2026 10:31AM
We are investigating alerts that we have received, and Printing, Scanning and Authentication in DE Data Center may have a partial outage.We will keep you informed as soon as we know more.Updates will follow on this channel.
IDENTIFIED
15 days ago - at 09/02/2026 10:49AM
We have identified the issue: a single server issue affecting one VM in the cluster. Cluster recovery is in progress.Once the service restarts, users may experience higher latency than usual during recovery.We are working to bring the affected node back online and will post updates as we have them.
MONITORING
15 days ago - at 09/02/2026 11:58AM
The service is once again operational. We are actively monitoring the situation.
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