Outage in YSoft SAFEQ Cloud
All Data Centers: Scanning issues
Resolved Minor
September 04, 2026 - Started 13 days ago
- Lasted 3 days
Incident Report
Summary AI Generated
**YSoft SAFEQ Cloud** experienced a scanning issue in the DE Data Center lasting approximately 68 hours, where scan-to-email jobs were successfully sent but not delivered to recipients due to a Microsoft Exchange outage (incident EX1464935) affecting the Secure Mail Gateway service. Non-Microsoft email providers and some regional Exchange environments remained unaffected. As a workaround, users were able to download scan jobs directly from the SAFEQ Cloud web UI while the issue was monitored pending resolution by Microsoft.
We are investigating alerts that we have received, and Scanning in DE Data Center may have a partial outage.We will keep you informed as soon as we know more.Updates will follow on this channel.
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Latest Updates ( sorted recent to last )
INVESTIGATING
13 days ago - at 09/04/2026 11:36AM
We are investigating alerts that we have received, and Scanning in DE Data Center may have a partial outage.We will keep you informed as soon as we know more.Updates will follow on this channel.
IDENTIFIED
13 days ago - at 09/04/2026 11:50AM
We identified the issue with Scanning in DE Data Center. Emails are being sent successfully but are not being delivered. This is due to an issue with the Secure Mail Gateway service in the datacenter. We have contacted the service provider to resolve it.Workaround: scan jobs can be downloaded from the SAFEQ Cloud web UI.
MONITORING
13 days ago - at 09/04/2026 12:08PM
Emails are being sent successfully but not delivered. This is due to an ongoing Microsoft Exchange email delivery issue (Microsoft-tracked incident EX1464935), which has not yet been resolved. Delivery to other email providers is unaffected, and some regional Microsoft Exchange environments may still be working.Workaround: scan jobs can be downloaded from the SAFEQ Cloud web UI.
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