Outage in Ytel
Investigating Missing Contact Center Call URL Triggers
Resolved MinorIncident Report
We are currently investigating reports that Contact Center Call URL triggers are not executing as expected for some calls. Our engineering team is actively working to identify the root cause and assess the scope of the issue.
We will provide additional updates as more information becomes available.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 08/14/2026 03:24AM
The issue affecting Contact Center Call URL triggers has been resolved. The fix has been successfully deployed, and we have confirmed that Call URL triggers are operating normally.
We appreciate your patience while we worked to resolve this issue.
MONITORING
5 days ago - at 08/13/2026 08:57PM
A solution has been deployed to address the issue impacting Contact Center Call URL triggers.
To complete the fix, agents will need to log out of Contact Center and log back in. Once they have logged back in, Call URL triggers should function as expected.
We will continue to monitor the system to ensure the issue has been fully resolved.
IDENTIFIED
5 days ago - at 08/13/2026 06:16PM
We have identified the cause of the issue impacting Contact Center Call URL triggers. Our engineering team is actively implementing a fix and validating the solution before deployment.
We will continue to provide updates as progress is made. Thank you for your patience.
INVESTIGATING
5 days ago - at 08/13/2026 06:00PM
We are currently investigating reports that Contact Center Call URL triggers are not executing as expected for some calls. Our engineering team is actively working to identify the root cause and assess the scope of the issue.
We will provide additional updates as more information becomes available.
Latest Ytel outages
Voice Calls not completing as expected - 2 months ago
Time Sync Errors - 3 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
