Outage in Ytel
Google Cloud Services – Elevated Latency effecting voice calls
Resolved MinorIncident Report
We are currently experiencing elevated latency due to a Google Cloud Services disruption. The following services are affected:
Outbound Calls
Inbound Calls
Webphone
Workflow
Our team is actively investigating. We will continue to provide updates as the situation develops.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/01/2026 10:17PM
Latency continues to remain within acceptable thresholds and is no longer impacting services.
Our team will continue to monitor system performance to ensure continued stability. We appreciate your patience and apologize for any inconvenience experienced during the disruption.
MONITORING
6 days ago - at 09/01/2026 04:15PM
The issue causing elevated latency across Outbound Calls, Inbound Calls, Webphone and Workflow appears to be resolved.
Our team is continuing to monitor the affected services to ensure stability and will provide additional updates if the issue returns.
We apologize for the inconvenience and appreciate your patience.
INVESTIGATING
6 days ago - at 09/01/2026 03:53PM
We are currently experiencing elevated latency due to a Google Cloud Services disruption. The following services are affected:
Outbound Calls
Inbound Calls
Webphone
Workflow
Our team is actively investigating. We will continue to provide updates as the situation develops.
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