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Outage in Zapier

Web Search Funcionality Unavailable in Agents

Resolved Minor
September 02, 2025 - Started 8 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue affecting the Web Search functionality within Agents. As of 3 PM UTC yesterday, Agent initiated web search are failing, resulting in the tool being unavailable. Our engineering team is actively working to identify the root cause and restore service as quickly as possible. We will provide an update here as soon as more information is available. We apologize for the disruption and appreciate your patience while we work to resolve this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/02/2025 02:37PM

Our Engineering team has identified the root cause and addressed the issue. Google Web Search functionality is now working as expected in Agents, and all runs using this tool should execute successfully.
Many thanks for your patience while we worked through this! If you have any questions, please reach us at zapier.com/get-help

MONITORING 8 months ago - at 09/02/2025 12:33PM

A fix has been implemented for the issue affecting Web Search functionality within Agents. Agent-initiated web searches should now be working as expected.

Our team is continuing to investigate the potential impact of this incident. We will provide a final update within 24 hours.

If anything seems off, contact Support: https://zapier.com/app/get-help.

INVESTIGATING 8 months ago - at 09/02/2025 09:12AM

We are currently investigating an issue affecting the Web Search functionality within Agents. As of 3 PM UTC yesterday, Agent initiated web search are failing, resulting in the tool being unavailable.

Our engineering team is actively working to identify the root cause and restore service as quickly as possible. We will provide an update here as soon as more information is available.

We apologize for the disruption and appreciate your patience while we work to resolve this issue.

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