Outage in Zapier

Agents lost the ability to use Knowledge Sources in live runs

Resolved Major
September 23, 2025 - Started 2 days ago - Lasted 2 days
Official incident page

Need to monitor Zapier outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Zapier, and never miss an outage again.
Start Free Trial

Outage Details

Between 9/16 and 9/18, there was an issue with Zapier Agents that impacted the use of knowledge sources. During this time, knowledge source requests made by agents would fail. Our engineering team found this issue and released a fix on 9/18. We will be informing all affected users directly via email. If your agents were impacted, you can retry the failed runs by: Navigate to a run from the Activity page Send a message in the chat asking your agent to 'try again'. If you have any questions you can reach out to our support team.
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 09/25/2025 07:35PM

Issues related to Agents and knowledge sources are resolved. Affected users are informed via email. If you have any further questions, reach out to our team: https://zapier.com/app/get-help

MONITORING 2 days ago - at 09/23/2025 07:24PM

Between 9/16 and 9/18, there was an issue with Zapier Agents that impacted the use of knowledge sources. During this time, knowledge source requests made by agents would fail. Our engineering team found this issue and released a fix on 9/18.
We will be informing all affected users directly via email. If your agents were impacted, you can retry the failed runs by:
Navigate to a run from the Activity page
Send a message in the chat asking your agent to 'try again'.

If you have any questions you can reach out to our support team.

Latest Zapier outages

Zapier app is not able to be installed on Shopify - about 7 hours ago
Zapier Services May Be Delayed - about 21 hours ago
Delay in polling-triggered Zaps triggering - 6 days ago
Some parts of Zapier.com are returning 500 errors, Zap runs are not affected - 8 days ago
Users unable to access mcp.zapier.com, page infinitely loops - 13 days ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook