Outage in Zapier

Messages from Support not appearing

Resolved Major

September 30, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

Messages from Support in support channels not appearing. We are currently investigating an issue where messages and links sent from Support to customers through our Support channels (email and live chat) are not consistently appearing properly. We will update this status once we have more information

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/30/2025 08:53PM

Earlier today from 10:51 AM PDT to 1:30 PM PDT we were experiencing an issue where messages and links sent from Support to customers through our Support channels (email and live chat) were not consistently appearing properly.

We have now resolved this with our chat partner, and all should be set and the issue should continue in chat interactions moving forward.

As always though, If you need any help, please reach out to our support via https://zapier.com/app/get-help

IDENTIFIED 7 months ago - at 09/30/2025 08:23PM

We are experiencing an issue where messages and links sent from Support to customers through our Support channels (email and live chat) are not consistently appearing properly.

Our Engineering team has identified the issue, and we are now working on getting this resolved as soon as possible.

In the meantime, If you need any help, please reach out to our support via https://zapier.com/app/get-help

INVESTIGATING 7 months ago - at 09/30/2025 05:51PM

Messages from Support in support channels not appearing.

We are currently investigating an issue where messages and links sent from Support to customers through our Support channels (email and live chat) are not consistently appearing properly.

We will update this status once we have more information

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