Outage in Zapier

Messages from Support not appearing

Resolved Major
September 30, 2025 - Started 4 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Messages from Support in support channels not appearing. We are currently investigating an issue where messages and links sent from Support to customers through our Support channels (email and live chat) are not consistently appearing properly. We will update this status once we have more information
Components affected
Zapier Website
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/30/2025 08:53PM

Earlier today from 10:51 AM PDT to 1:30 PM PDT we were experiencing an issue where messages and links sent from Support to customers through our Support channels (email and live chat) were not consistently appearing properly.

We have now resolved this with our chat partner, and all should be set and the issue should continue in chat interactions moving forward.

As always though, If you need any help, please reach out to our support via https://zapier.com/app/get-help

IDENTIFIED 4 days ago - at 09/30/2025 08:23PM

We are experiencing an issue where messages and links sent from Support to customers through our Support channels (email and live chat) are not consistently appearing properly.

Our Engineering team has identified the issue, and we are now working on getting this resolved as soon as possible.

In the meantime, If you need any help, please reach out to our support via https://zapier.com/app/get-help

INVESTIGATING 4 days ago - at 09/30/2025 05:51PM

Messages from Support in support channels not appearing.

We are currently investigating an issue where messages and links sent from Support to customers through our Support channels (email and live chat) are not consistently appearing properly.

We will update this status once we have more information

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