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Outage in Zapier

MCP Servers: Issues adding/removing tools

Resolved Minor
March 24, 2026 - Started about 12 hours ago - Lasted 42 minutes

Incident Report

Summary AI Generated

Zapier experienced issues with MCP servers where users were unable to add or remove tools, receiving messages to "switch to the account that owns the server" and getting disconnected after authentication. Users also reported the Zapier login page loading as a blank white screen, preventing access to Zaps entirely. The team identified the root cause and implemented a fix within 42 minutes.

We’re investigating an issue where some users are unable to add or remove tools on Zapier MCP servers. Affected users may see a message prompting them to “switch to the account that owns the server” and may be disconnected after authentication. Our team has identified and reproduced the issue and is actively working on a fix. We’ll share another update as we learn more.

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Latest Updates ( sorted recent to last )
MONITORING about 12 hours ago - at 03/24/2026 01:00PM

We’ve identified the cause of the issue preventing some users from adding or removing tools on Zapier MCP servers, and we have a fix in progress.

We’ll continue monitoring and will provide another update once we’ve confirmed full recovery.

If you have any other questions on this in the meantime, please reach out to our Support team at https://zapier.com/get-help.

INVESTIGATING about 12 hours ago - at 03/24/2026 12:44PM

We’re investigating an issue where some users are unable to add or remove tools on Zapier MCP servers. Affected users may see a message prompting them to “switch to the account that owns the server” and may be disconnected after authentication.

Our team has identified and reproduced the issue and is actively working on a fix. We’ll share another update as we learn more.

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